How can we help?
Questions about your account, a match, your data or your teen's account. Write to us and a real person reads it.
BetaThe free beta is open now. Paid entry and wagering are not open yet, so nothing is being charged today.
Contact us
One address for everything. Pick a topic below and your email app opens with the subject already filled in.
We read every message and reply as soon as we can. During the beta, replies can take a few days.
Write to supportTo help us find you faster
- The email you signed up with and your callsign.
- The match or bracket name, if it is about a game.
- A screenshot or clip, if you have one.
We will never ask for your password or your full card or ID number by email. Do not send them.
What do you need?
Tap a topic to write to us about it.
Account and sign-in
Can't sign in, wrong details, or you want to close your account.
Report cheating or abuse
Tell us the match, the player's callsign, and attach a clip or screenshot. If someone is in immediate danger, call your local emergency number first.
Protest a result
You have 48 hours from the result. Include your evidence. A person reviews it.
Privacy requests
See, correct, export or delete your information, or opt out of marketing.
Parents and guardians
Questions about a teen's account, giving or withdrawing permission, or deleting their information.
Entry fees, prizes and refunds
Paid entry is not open yet. Ask us how it is planned to work.
Copyright notices
If you believe something on the Site infringes your copyright, send a written notice. What to include is in section 10 of the Terms.
Security issues
Found a security problem? Tell us right away and please don't publish details until we have fixed it.
Quick answers
The full list is in the FAQ.
Who can play?
Anyone 13 or older. Players aged 13 to 17 need a parent or guardian's permission. Before a player under 18 can enter a paid bracket or be paid a prize, a parent or guardian links their own account. Wagering, when it opens, is for ages 18+ only.
Is anything being charged right now?
No. The beta is free. Paid entry opens only after we announce it on the site, and you will always see the exact amount before you pay.
How long do you keep ID documents?
Only while the tournament brackets you verified for are running. They are deleted when the season ends, and you verify again to take part in a later season. ID upload is not open yet.
How do I leave the public leaderboard?
Open Results on topgamer.gg, signed in, and press LEAVE. You are removed from the list.
Take care of yourself
Gaming should be fun. Take breaks, and talk to someone you trust if it stops being fun.
If gambling or gaming is causing problems for you or someone you know, free and confidential help is available 24/7 in the United States from the National Problem Gambling Helpline: call or text 1-800-MY-RESET (1-800-697-3738) or chat at ncpgambling.org. Outside the United States, look for your country's gambling-help service.